Terms & Conditions

Order acknowledgement

Your order will be acknowledged via email, if you enter a correct email address. Acceptance of the order will take place on clearance of payment. 

Payment

Payment may be made Sagepay on our website and will be debited when we receive your order.

You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT, where applicable, at 20%. We reserve the right to amend prices if there is a change in the rate of VAT. We do our best to make sure that prices are correctly shown but very occasionally an error may occur.

We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the technology that is required in operating the website there may be times when obvious errors occur. For example, very occasionally, this may result in a price, or product or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price.

 

Delivery

Goods are delivered by Royal Mail. A signature may be required to acknowledge delivery should you wish to upgrade to special delivery service at the checkout.  The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed, has received the delivery.If no-one is available to sign and receive the product, a card will be left informing the recipient of the next available options.

Orders will be processed only after payment has cleared.

Please note: delivery is by Royal Mail , therefore Zen Shop Ltd cannot be held responsible for delays experienced by the postal system.

 

Prices for UK (contact us for out of UK postage):

Standard delivery: £3.95 - £8.25 (depending on size and weight)

Weekday special delivery: £6 - £10 (depending on size and weight)

Saturday special delivery: £12

If your order exceeds 2k in weight please contact us on 0121 449 4285 and your package will be posted by courier

 

Cancellation

If, for any reason, you are unhappy with the item/s you have ordered you have the right to cancel.

If you wish to cancel before the items are dispatched you are asked to contact us, by e-mail mail@thezenshop.co.uk or via our web form in the contact us section as soon as is practicably possible.

If the order has been shipped you will need to return the order to us. You still have the right to cancel your order under the United Kingdom's Distance Selling Regulations, for a full refund. Order cancellation must be made in writing, quoting your order number, within 7 days of delivery of your item (s), and can be sent by via our online form, via email at: mail@thezenshop.co.uk or by post to

Zen Shop Ltd RETURNS
3 St Mary’s Row
Moseley
Birmingham
B13 8HW

Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

For instructions on how to return an order, please view our Returns information in our returns section.

 

General

The reproduction of colours is as accurate as the photographic and production process will allow.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS