Data Protection/GDPR

Where we get your data and how we use it

When you purchase something from our website, as part of the process, we collect the personal information you give us such as your name, address and email address. We collect data from our booking system, MindBody online and in store when you sign up for emails and texts. The Zen Shop only use this information to send you emails about new products, discounts and other updates.

Consent to collect it 

When you provide us with personal information to complete a transaction, make a booking, place an order online or place an order over the phone, we imply that you consent to our collecting it and using it.

How do I withdraw my consent?

If you change your mind you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@thezenshop.co.uk or writing to us - The Zen Shop 3 St Mary’s Row, Moseley, Birmingham, B13 8HW

Disclosure

We will not disclose your information to any third parties. We would only disclose your information if required to by law.

Where we hold your Data and how it is protected.

Our website holds buyer details such as name and address. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through the websites data storage, databases. It is stored data on a secure server behind a firewall.

When you make a payment, our payment gateway Sagepay completes your purchase and stores your credit card data. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For full privacy policy please click the link https://www.sagepay.co.uk/policies/security-policy

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

In store

When you purchase items using a debit or credit card, we store the data for up to one month and then it is destroyed.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Complaints

If you would like to: access, correct, amend or delete any personal information we hold, make a complaint, or simply want more information please contact us via admin@thezenshop.co.uk Or via post The Zen Shop 3 St Mary’s Row, Moseley, Birmingham, B13 8HW